Join our team as a Client & Sales Services Specialist, where you will be integral in supporting client’s post-sale and driving service excellence across all touchpoints. This role focuses on providing expert technical assistance, processing orders with precision, and collaborating with cross-functional teams to deliver top-tier customer service.

Working within the machining manufacturing industry, you will leverage your technical expertise to support customers with complex machinery and equipment inquiries. The ideal candidate brings a strong background in technology, organizational agility, and the ability to manage service projects from inception to completion, ensuring customer satisfaction at every stage.

KEY RESPONSIBILITIES:

Client/Customer Service and Technical Support:

• Serve as the primary point of contact for customers requesting technical service, spare parts, and equipment upgrades.
• Review customer machine requests, prepare detailed quotes, and process orders in a timely manner.
• Coordinate with internal teams to ensure accurate and timely fulfillment of customer service projects.
• Approve sales from team members as part of quality assurance and review.
• Research and recommend price quotations for spare parts, upgrades, and modifications.
• Track shipments and resolve any delivery issues or damaged orders.
• Handle escalations and resolve complex customer service issues that cannot be managed at the frontline.
• Manage the purchase order process for all modifications and quotes over $10,000.
• Maintain records and data in ERP systems, ensuring accuracy and compliance.

Leadership and Team Management:

• Train and mentor junior staff members in service processes, technical support, and customer management.
• Oversee day-to-day operations within the service department, ensuring tasks are completed accurately and on time.
• Provide regular feedback to team members to improve performance and achieve department goals.
• Address and resolve minor discipline issues within the team, escalating to leadership when necessary.

QUALIFICATIONS & REQUIREMENTS:

• Minimum 3 years of experience in customer service, technical support, or sales support in a technical or industrial environment.
• Preferred experience with machinery, equipment sales, or manufacturing processes.
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent experience.
• Strong ability to manage customer inquiries, resolve issues, and provide high-quality service.
• Capable of managing multiple service requests and orders simultaneously with accuracy.
• Familiarity with ERP systems, Microsoft Office Suite (Excel, Word, Outlook).
• Ability to type at least 60 WPM (applicants may be assessed).
• Bilingual in English & Spanish is a plus but not mandatory.

Pay & Benefits

•  $65,000.00 - $75,000.00 Base salary negotiable
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Happy hour
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home