Now seeking a Client Services & Sales Specialist to join our established team and company in the Machining & Manufacturing industry!

This professional will play a pivotal role in ensuring post-sale satisfaction by providing comprehensive technical support and managing service-related projects from start to finish. With a primary focus on addressing client inquiries, processing orders, and coordinating with internal teams to maintain exceptional service standards.

This position operates within a technical environment that requires a balance of customer relationship management and a strong understanding of equipment and machinery.

KEY RESPONSIBILITIES: 

Client Services & Technical Support

• Act as the primary point of contact for clients, handling technical service requests, parts inquiries, and equipment updates.
• Prepare detailed and accurate quotes for spare parts, service upgrades, and modifications.
• Collaborate with internal departments to ensure timely delivery of services, orders, and project updates.
• Manage escalated customer issues, ensuring swift resolution and customer satisfaction.
• Track shipments, manage order fulfillment, and resolve any discrepancies or delivery issues.
• Maintain accurate data in ERP systems, ensuring compliance and up-to-date records for customer interactions, orders, and quotes.
• Support customers in troubleshooting equipment issues and coordinate more complex cases with technical teams when needed.

Project & Sales Management

• Oversee service-related projects from inception to completion, ensuring alignment with customer needs and internal capabilities.
• Provide leadership on pricing strategies and coordinate the purchase process for all modifications and quotes exceeding $10,000.
• Maintain close communication with clients throughout the project lifecycle, ensuring timely updates on progress, delivery, and any potential issues.
• Follow up on outstanding quotes and convert them into successful sales while maintaining accurate tracking of project status.

Team Leadership & Collaboration:

• Mentor junior team members, providing guidance on service processes, customer management, and technical support.
• Review and approve sales orders to ensure quality assurance and team alignment with customer service standards.
• Participate in cross-departmental collaborations to enhance customer experience, particularly in areas related to logistics and production.
• Contribute ideas and feedback to continuously improve department processes and workflows.
• Assist with training new hires and monitor the team’s performance to ensure adherence to service goals.

QUALIFICATIONS & REQUIREMENTS:

• Minimum of 3 years of experience in customer service, technical support, or sales with machining, manufacturing, or similarly related role, or environment. 
• Must be able to demonstrate strong understanding of equipment machinery, sales, and/or manufacturing processes.

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).
• Proven ability to handle customer inquiries, provide solutions, and ensure high service standards.
• Familiarity with ERP systems and proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Bilingual in English & Spanish is a plus but not required.

Compensation:

• $65,000.00 - $75,000.00 base salary annually, negotiable on experience. 
• Performance bonus opportunities
• 401(k) with matching
• Dental, Health, and Vision Insurance
• Paid Time Off and Parental Leave

Work Environment:

• Full-time, on-site in office, Tampa, 33634
• Monday - Thursday 7:30 AM - 5:00 PM 
• Every other Friday 7:30 AM - 4:00 PM or OFF