We are currently seeking a results-driven Service Sales Account Manager to manage and expand customer relationships across a designated geographic territory. In this role, you will be responsible for driving sales growth by offering preventative maintenance, spare parts, and equipment upgrades for industrial machinery. By understanding customer needs and implementing strategic sales initiatives, you will play a critical role in helping customers achieve operational efficiency. 

This position has the potential to involve frequent travel and is ideal for a reliable, proactive individual who thrives in a fast-paced environment with a passion for business development and building long-term relationships. This is a great opportunity for someone looking to grow within a supportive company that values work-life balance and long-term career advancement. 

KEY RESPONSIBILITIES: 

Sales and Account Management

• Develop and maintain relationships with customers, focusing on driving sales for upgrades, spare parts, and preventative maintenance. 
• Understand customer business goals and recommend tailored solutions to meet their needs. 
• Create detailed price quotations for upgrades, spare parts, and maintenance services, and ensure prompt follow-up on open quotes. 
• Track customer interactions, manage outstanding quotes, and convert them into sales opportunities. 
• Execute marketing campaigns to promote new technology, upgrades, and other product offerings. 
• Analyze customer behavior and market trends to identify potential new sales opportunities. 
• Conduct sales presentations for new and existing clients, ensuring alignment with customer goals. 

Customer Service and Cross-Functional Collaboration

• Collaborate with internal teams such as field service technicians, sales support, and technical teams to ensure smooth project execution. 
• Resolve escalated customer issues by providing technical insight and guidance. 
• Act as the point of contact for ongoing customer projects, including spare part orders, machine upgrades, and preventative maintenance services. 
• Proactively manage customer expectations and communicate clearly on project timelines, pricing, and issues. 

Reporting and Leadership

• Regularly analyze sales data, customer satisfaction metrics, and market trends to assess opportunities for growth. 
• Submit activity and outcome reports to leadership, providing insights on sales performance and customer engagement. 
• Assist in training and mentoring junior team members in sales and account management best practices. 

QUALIFICATIONS & REQUIREMENTS: 

• 3-5 years of experience in account management, sales, or business development, ideally within a technical or manufacturing environment. 
• Bachelor’s degree in business, engineering, or a related field preferred; relevant work experience will be considered in place of formal education. 
• Experience managing accounts in a B2B setting, particularly with industrial equipment, machinery, or technical products. 
• Proven track record of driving sales and managing client relationships, including upselling and cross-selling technical products or services. 
• Familiarity with machinery, industrial equipment, or technical products, terminology, and industry lingo. 
• Strong written and verbal communication skills to articulate solutions, proposals, and technical concepts to clients. 
• Ability to troubleshoot and resolve escalated customer service issues effectively. 
• Organized and detail-oriented, with the ability to manage multiple client projects simultaneously. 
• Experience with CRM systems, ERP systems, and quoting software. Familiarity with MS Office Suite (Excel, Word, Outlook). 
• Willingness to travel approximately 15 weeks per year (about one week per month) to client sites in territory. 

PAY, BENEFITS, & ADDITIONAL INFORMATION 

• Base salary negotiable $85,000 to $85,000 
• Performance-based bonus, up to $10,000 or more annually
• Comprehensive healthcare benefits, including vision and dental, company covers over 80% 
• 401k plan Company contributes 5% and matches 50% of the employee contribution. 
• Accrual-based of paid time off, including vacation and sick days 
• Life insurance coverage and additional benefits 
• Excellent culture and work-life balance 
• Flexible Schedule: Monday - Thursday 9-hour shifts and every other Friday OFF or 8-hour shift. 
• Expected to travel approximately 15 weeks per year, averaging about one week per month. Flexibility is offered depending on the need and coverage of the territory, with a possibility of less travel if results are achieved in fewer trips.